Support Desk — Help with Planning, Requests, and Timing

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Support that answers

If you’re unsure about dates, group size, accessibility notes, or what to bring, we’ll help you plan with confidence.

Booking questions

Not sure what to write in the request? Tell us your date range and we’ll suggest the most helpful details to include.

Accessibility and family notes

Add mobility, sensory, or child-related considerations. We’ll confirm whether the experience fits and what to expect.

Timing and meeting logistics

If your group has constraints, share them. We’ll respond with practical guidance as part of the confirmation process.

To get a quicker answer, please mention your preferred date, travelers count, and any accessibility notes or special timing needs.

Will I get confirmation details by email?

Yes. We confirm availability and send practical next steps by email based on your request preferences.

Can you accommodate changes to our group size?

We’ll do our best. Submit the most accurate headcount first; if you expect changes, mention it in your message.

What if we’re traveling from another city?

Include your departure city and any travel time constraints. That context helps us suggest an easier plan.

Submit your inquiry on the home page. If you have questions, add them to the message field.